| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
RAB, INC.
|
| Product |
Debt collection
|
| Sub Issue |
Frequent or repeated calls
|
| Sub Product |
Other debt
|
| Date Received |
2023-10-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-10-16
|
| Company Public Response |
Company disputes the facts presented in the complaint
|
| Complaint What Happened |
XXXX XXXX called from RAB to the apartment community with an outstanding invoice that we were in the process of disputing with our vendor. We were disputing the invoice with the vendor because no work had been completed and the invoice in question should have never been submitted to collections. ( I received confirmation that this was an error on behalf of the vendor ) The major issues with RAB is that they said they were calling as employees of the vendor XXXX XXXX XXXX ) and Failed introduce themselves as a third party collector over the course of several phone calls and emails. It wasn't until an " intent to XXXX '' they served us that we realized they were debt collectors. They then called our corporate office on an almost daily basis and again never introducing themselves as a debt collector and stating they worked with the vendor. They also used threatening, loud, and abusive language with cursing to several of our team members in multiple interactions. Meanwhile we were communicating directly to them trying to dispute the invoice believing they worked for the company and their lack of communicating they were collectors has now put a strain on our relationship with the company that services our apartment communities. Lastly the first person who called claimed he was XXXX XXXX he was the one that was verbally abusive and threatening and using profanity. Afterwards someone else introducing themselves as XXXX XXXX also working for XXXX XXXX was calling and being amicable and respectful. We believe both XXXX XXXX and XXXX XXXX are the same person trying what can only be described as a " good cop, bad cop '' technique. The vendor has cleared up the invoice issue and settled the dispute as invalid. I have no issue with the miscue on the vendor. But I believe that the collector was using illegal tactics and violating other laws outlined here to try to collect a debt.
|
| Consumer Consent Provided |
Consent provided
|
|
